Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of John Pierce

John Pierce

November 5, 2025

5  out of  5
rating by John Pierce
"We just switched our auto and homeowners insurance policies from Farmers to State Farm. Anita’s efficient, thorough, friendly attitude made this process easy and comfortable and we saved a lot of money. We were being grossly overcharged by Farmers. We wish to thank Jerry Valenzuela for his knowledge, persistence, patience, and sincere concern for our need in setting up the hardware and software for our new Drive Safe and Save auto insurance program. He stayed after everyone else left for the day to complete this process. We are very appreciative and grateful. Thank you Jerry."
We responded:
"Thank you, John, for sharing your experience! I'm happy to hear that Anita made your transition to State Farm smooth and enjoyable. It's wonderful to know Jerry went above and beyond to assist with your Drive Safe and Save program. Your appreciation means a lot to us. If you need anything else, feel free to reach out!"
Profile photo of Valentine Gonzalez

Valentine Gonzalez

October 23, 2025

5  out of  5
rating by Valentine Gonzalez
"Awesome experience with agent Roberto Rodriguez - Lespron. I was a long time customer with Gieco and thought my rates could not get any better and boy was I surprised !!! Not only did I insure all three of our cars but also our home because the rate was so amazing. Roberto was great and is very knowledgeable and attentive and made it a very easy experience and I would recommend him to anyone."
We responded:
"Thank you, Valentine! I'm so happy to hear about your positive experience with Roberto Rodriguez - Lespron. It's wonderful that he could assist you with insuring your policies at such a great rate. We appreciate your recommendation and are always here to help with any future insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Wren Anne

Wren Anne

October 20, 2025

5  out of  5
rating by Wren Anne
"I spoke on the phone with Elissa, and she was thorough and good at explaining everything. 10/10"
We responded:
"Thank you, Wren Anne! I'm happy to hear that Elissa provided you with such a thorough and clear explanation. Our team is dedicated to ensuring you have a great experience. Let us know if there's anything else we can assist you with!"
Profile photo of Victoria Sabouathone

Victoria Sabouathone

October 20, 2025

5  out of  5
rating by Victoria Sabouathone
"Nevaeh is a very wonderful person to talk to about insurance!"
We responded:
"Thank you, Victoria! I'm glad to hear that Nevaeh made your experience discussing insurance so positive. Our team is dedicated to providing excellent service, and it's great to know Nevaeh is doing just that. If you have any more questions or need assistance, feel free to reach out!"
Profile photo of Jose Abdala

Jose Abdala

October 20, 2025

5  out of  5
rating by Jose Abdala
"I have been helped by Roberto Lespron multiple times. He really cares about my insurance needs and makes sure I can get the most discounts possible. This truly shows a serving heart and selfless care. I am excited to have him be my insurance go to! And now, my wife will be also enjoying his amazing services. Thank you Roberto!"
We responded:
"Thank you, Jose! I'm so happy to hear about your positive experience with Roberto. His dedication to ensuring you receive the best service and discounts is truly commendable. We're delighted to have you and your wife as part of our insurance family. If there's anything else we can assist with, just let us know!"
Profile photo of George Stapleton

George Stapleton

September 25, 2025

5  out of  5
rating by George Stapleton
"Amazing experience with Roberto!! Transfered my vehicle insurance from Colorado and it was as seamless as could be. Highly recommend this office for all your insurance needs...."
We responded:
"Thank you, George! I'm happy to hear that Roberto made your vehicle insurance transfer from Colorado smooth and easy. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
Profile photo of Nadine Armstrong

Nadine Armstrong

August 15, 2025

5  out of  5
rating by Nadine Armstrong
"Jerry Valenzuela was amazing!! Phenomenal customer service, very attentive to my personal situation, goes above & beyond! Tremendous asset to Company! Don’t lose him!! I feel like he’s looking out for me! Thank you so much, Jerry!"
We responded:
"Thank you for your wonderful feedback, Nadine! I'm delighted to hear that Jerry provided such attentive and exceptional service. He truly is a valuable part of our team, and we're grateful to have him looking out for our customers. If you need anything else, feel free to reach out!"
Profile photo of Adolfo Rodriguez

Adolfo Rodriguez

August 4, 2025

5  out of  5
rating by Adolfo Rodriguez
"Where do I start? I was looking for a policy for home and auto. I called State Farm and spoke with Jerry, he helped me with my policys and made me feel more like a person instead of just another account. The office staff is one like other insurance companies wish they had. Keep up the good work folks 👏."
We responded:
"Thank you, Adolfo! I'm happy to hear that Jerry and our team made you feel valued and provided the assistance you needed with your policies. We strive to offer a personal touch in all our interactions. Let us know if there's anything else we can assist you with!"
Profile photo of Toryn Jeffers

Toryn Jeffers

August 1, 2025

5  out of  5
rating by Toryn Jeffers
"I got a chance to work with Destanie at Nicole’s office and I can say it felt like it was a game changer! At my previous insurance company, it felt like I never got an answer or it felt like an eternity until I had a a response. Destanie is quick, efficient and fun to talk to. She really makes the dread of dealing with insurance a new found breeze."
We responded:
"Thank you, Toryn, for sharing your experience! I'm happy to hear that Destanie made your insurance process enjoyable and efficient. Our team is dedicated to providing prompt and friendly service, and it's great to know we made a difference for you. If you need anything else, feel free to reach out!"
Profile photo of Kate DeMeester

Kate DeMeester

July 30, 2025

1  out of  5
rating by Kate DeMeester
"I recently purchased a new vehicle and found that I could get my auto insurance much more cheaply someplace else. I cancelled my policy almost two months ago. I have continued to get erroneous dates of cancellation in mail, and still no refund for the almost full month of auto insurance I had paid ahead. I have spoken with this office on the phone at least three separate times, and have also been emailing, without resolution. I'm so glad I never needed to file a claim... I cannot imagine how stressful these type of shenanigans would be if I was trying to get my car repaired!"
We responded:
"Thank you for your feedback, and we’re truly sorry for the frustration this has caused. While the cancellation and refund process is handled by the insurance carrier and not directly by our agency, we understand how upsetting the delays and miscommunication have been. We always aim to advocate for our clients and regret that this experience didn’t reflect the level of service we strive for. If there's anything more we can do to assist, please don’t hesitate to reach out."
Profile photo of Kelli Hamp

Kelli Hamp

July 23, 2025

5  out of  5
rating by Kelli Hamp
"Great experience with this office! Anita is very helpful and answered all of my questions regarding making changes to my policy. She even noticed an error, where a monthly discount had been mistakenly removed from my account. She immediately worked to correct it, and ended up getting me a reimbursement! Thank you, Anita!!"
We responded:
"Thank you for your review, Kelli! I'm happy to hear about your positive experience with our office and that Anita was able to assist you so effectively. It's great that she caught the error and secured a reimbursement for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Nicola

Nicola

July 17, 2025

5  out of  5
rating by Nicola
"Nicole and her team are top notch.. Love the proactive approach and Anita is a Rockstar! She needs a raise or a Starbucks card! Make it happen Nicole! Love these guys!"
We responded:
"Nicola, thank you for your fantastic feedback! I'm delighted to hear that you appreciate our proactive approach and that Anita made such a positive impact. I'll be sure to pass along your kind words to her. We're grateful to have you as part of our community. Let us know if there's anything else we can do for you!"
Profile photo of Ramon Tarin

Ramon Tarin

June 27, 2025

5  out of  5
rating by Ramon Tarin
"Awesome customer service everything well explained definitely recommended"
We responded:
"Thank you, Ramon! I'm happy to hear that you found our customer service awesome and the explanations clear. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
Profile photo of Paul C

Paul C

May 13, 2025

5  out of  5
rating by Paul C
"Excellent service from Anita. Really does listen and also is creative with solutions.Would highly recommend."
We responded:
"Thank you, Paul, for sharing your experience! I'm happy to hear that Anita provided excellent service and creative solutions. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime!"
Profile photo of Diana Riggs

Diana Riggs

May 8, 2025

5  out of  5
rating by Diana Riggs
"Had an excellent experience after being super frustrated with other insurance companies!!!"
We responded:
"Thank you, Diana, for sharing your experience! I'm happy to know that we could provide you with the service you were looking for. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of CD Lewis (MrsCDL247)

CD Lewis (MrsCDL247)

May 5, 2025

5  out of  5
rating by CD Lewis (MrsCDL247)
"I am very pleased with the staff in this office."
We responded:
"Thank you for sharing your positive experience with our office! I'm glad to know that our staff has met your expectations!"
Profile photo of Gregory Porter

Gregory Porter

April 29, 2025

5  out of  5
rating by Gregory Porter
"Anita Felix within Nicole Ferrero’s State Farm office is the best! I won’t go anywhere else unless she does!!"
We responded:
"Thank you, Gregory, for your wonderful feedback! I’m delighted to hear that Anita has made such a positive impact on your experience with us. We’re grateful to have her as part of our team. If you ever need assistance or have questions, feel free to reach out to our office."
Profile photo of Johanna Duran

Johanna Duran

April 26, 2025

5  out of  5
rating by Johanna Duran
"Very happy that I was able to save more than $100 on a policy with Roberto Lespron. Very competent young man and knowledgeable about insurance. Many thanks!"
We responded:
"Thank you, Johanna, for sharing your experience! I'm glad to hear that Roberto was able to assist you in saving money on your policy. His competence and knowledge are truly valued. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Monique Verdugo

Monique Verdugo

December 30, 2024

5  out of  5
rating by Monique Verdugo
"Great prices on insurance, first time customer with them & they called me made sure I was set up & did it so easy over the phone"
We responded:
"Thank you, Monique! I'm happy to know that you found our prices great and that your first experience with us was smooth and easy. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Jose Zamora

Jose Zamora

December 23, 2024

5  out of  5
rating by Jose Zamora
"Great help and Amazing service!"
We responded:
"Thank you, Jose! I'm glad you found our service amazing and helpful. If you ever need assistance or have questions in the future, feel free to reach out. We're here to help!"
Profile photo of Sarlyn Williams

Sarlyn Williams

December 13, 2024

3  out of  5
rating by Sarlyn Williams
"Great customer service."
Profile photo of Guadalupe Valenzuela

Guadalupe Valenzuela

December 4, 2024

5  out of  5
rating by Guadalupe Valenzuela
"Everyone I spoke to was super nice and very helpful!"
We responded:
"Guadalupe, thank you for your wonderful review! I'm glad to hear that our team was able to assist you and provide a positive experience. We appreciate your kind words and look forward to helping you with any future needs. Have a great day!"
Profile photo of Steve Buchanan

Steve Buchanan

November 13, 2024

5  out of  5
rating by Steve Buchanan
"I was contacted by an agent in Nicole’s State Farm Insurance agency several months before a policy expiration. They were very polite and only contacted me shortly before my policy expired, which I appreciated. I let them bid, and viola — their bid won. But after that their customer service has been outstanding."
We responded:
"Steve, thank you for your wonderful review! I'm glad our team could provide you with a competitive price and that you've been satisfied with our customer service since then. We strive to be polite and timely in our communications, so it's great to know you appreciated that. If you ever need further assistance, don't hesitate to reach out. - Nicole Ferrero - State Farm Insurance Agent, Tucson, AZ"
Profile photo of matt minehart

matt minehart

August 15, 2024

1  out of  5
rating by matt minehart
"If I could give less than 1 star I would. Claims for star farm is horrible and if you thin k Nolicol’s office will help, good luck. My response is: “we don’t deal with claims”. I left liberty mutual as a referral from a friend to State Farm. My neighbor has LM. Her claim on our wall has been totally paid in full 10k. STATE FARM GANE ME 1500! You think Nicole has even called me No! Commission good service bad . Given sales people a bad name. Grab it and run!"
We responded:
"Thank you for sharing your experience with us. We're sorry to hear about your dissatisfaction with the claims process. Unfortunately, the handling of claims is outside of our agency’s direct control, but we understand your frustration. If there's anything we can do to assist you further, please don't hesitate to reach out."
Profile photo of Mark Martinez

Mark Martinez

June 25, 2024

5  out of  5
rating by Mark Martinez
"Everything went smooth and the prices are right! Thank you Nicole"
We responded:
"Mark, I'm pleased to hear that everything went smoothly and that you found our prices right! I'm grateful for your positive feedback and look forward to assisting you with your insurance needs in the future. Thank you for choosing our office! - Nicole Ferrero - State Farm Insurance Agent, Tucson, AZ"