State Farm® Insurance Agent Nicole Ferrero
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nadine Armstrong
August 15, 2025
5
out of
5
rating by Nadine Armstrong
"Jerry Valenzuela was amazing!! Phenomenal customer service, very attentive to my personal situation, goes above & beyond! Tremendous asset to Company! Don’t lose him!! I feel like he’s looking out for me! Thank you so much, Jerry!"
We responded:
"Thank you for your wonderful feedback, Nadine! I'm delighted to hear that Jerry provided such attentive and exceptional service. He truly is a valuable part of our team, and we're grateful to have him looking out for our customers. If you need anything else, feel free to reach out!"
Adolfo Rodriguez
August 4, 2025
5
out of
5
rating by Adolfo Rodriguez
"Where do I start? I was looking for a policy for home and auto. I called State Farm and spoke with Jerry, he helped me with my policys and made me feel more like a person instead of just another account. The office staff is one like other insurance companies wish they had. Keep up the good work folks 👏."
We responded:
"Thank you, Adolfo! I'm happy to hear that Jerry and our team made you feel valued and provided the assistance you needed with your policies. We strive to offer a personal touch in all our interactions. Let us know if there's anything else we can assist you with!"
Toryn Jeffers
August 1, 2025
5
out of
5
rating by Toryn Jeffers
"I got a chance to work with Destanie at Nicole’s office and I can say it felt like it was a game changer! At my previous insurance company, it felt like I never got an answer or it felt like an eternity until I had a a response. Destanie is quick, efficient and fun to talk to. She really makes the dread of dealing with insurance a new found breeze."
We responded:
"Thank you, Toryn, for sharing your experience! I'm happy to hear that Destanie made your insurance process enjoyable and efficient. Our team is dedicated to providing prompt and friendly service, and it's great to know we made a difference for you. If you need anything else, feel free to reach out!"
Kate DeMeester
July 30, 2025
1
out of
5
rating by Kate DeMeester
"I recently purchased a new vehicle and found that I could get my auto insurance much more cheaply someplace else. I cancelled my policy almost two months ago. I have continued to get erroneous dates of cancellation in mail, and still no refund for the almost full month of auto insurance I had paid ahead. I have spoken with this office on the phone at least three separate times, and have also been emailing, without resolution. I'm so glad I never needed to file a claim... I cannot imagine how stressful these type of shenanigans would be if I was trying to get my car repaired!"
We responded:
"Thank you for your feedback, and we’re truly sorry for the frustration this has caused. While the cancellation and refund process is handled by the insurance carrier and not directly by our agency, we understand how upsetting the delays and miscommunication have been. We always aim to advocate for our clients and regret that this experience didn’t reflect the level of service we strive for. If there's anything more we can do to assist, please don’t hesitate to reach out."
Kelli Hamp
July 23, 2025
5
out of
5
rating by Kelli Hamp
"Great experience with this office! Anita is very helpful and answered all of my questions regarding making changes to my policy. She even noticed an error, where a monthly discount had been mistakenly removed from my account. She immediately worked to correct it, and ended up getting me a reimbursement! Thank you, Anita!!"
We responded:
"Thank you for your review, Kelli! I'm happy to hear about your positive experience with our office and that Anita was able to assist you so effectively. It's great that she caught the error and secured a reimbursement for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
Nicola
July 17, 2025
5
out of
5
rating by Nicola
"Nicole and her team are top notch.. Love the proactive approach and Anita is a Rockstar! She needs a raise or a Starbucks card! Make it happen Nicole! Love these guys!"
We responded:
"Nicola, thank you for your fantastic feedback! I'm delighted to hear that you appreciate our proactive approach and that Anita made such a positive impact. I'll be sure to pass along your kind words to her. We're grateful to have you as part of our community. Let us know if there's anything else we can do for you!"
Ramon Tarin
June 27, 2025
5
out of
5
rating by Ramon Tarin
"Awesome customer service everything well explained definitely recommended"
We responded:
"Thank you, Ramon! I'm happy to hear that you found our customer service awesome and the explanations clear. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
Paul C
May 13, 2025
5
out of
5
rating by Paul C
"Excellent service from Anita. Really does listen and also is creative with solutions.Would highly recommend."
We responded:
"Thank you, Paul, for sharing your experience! I'm happy to hear that Anita provided excellent service and creative solutions. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime!"
Diana Riggs
May 8, 2025
5
out of
5
rating by Diana Riggs
"Had an excellent experience after being super frustrated with other insurance companies!!!"
We responded:
"Thank you, Diana, for sharing your experience! I'm happy to know that we could provide you with the service you were looking for. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
CD Lewis (MrsCDL247)
May 5, 2025
5
out of
5
rating by CD Lewis (MrsCDL247)
"I am very pleased with the staff in this office."
We responded:
"Thank you for sharing your positive experience with our office! I'm glad to know that our staff has met your expectations!"
Gregory Porter
April 29, 2025
5
out of
5
rating by Gregory Porter
"Anita Felix within Nicole Ferrero’s State Farm office is the best! I won’t go anywhere else unless she does!!"
We responded:
"Thank you, Gregory, for your wonderful feedback! I’m delighted to hear that Anita has made such a positive impact on your experience with us. We’re grateful to have her as part of our team. If you ever need assistance or have questions, feel free to reach out to our office."
Johanna Duran
April 26, 2025
5
out of
5
rating by Johanna Duran
"Very happy that I was able to save more than $100 on a policy with Roberto Lespron. Very competent young man and knowledgeable about insurance. Many thanks!"
We responded:
"Thank you, Johanna, for sharing your experience! I'm glad to hear that Roberto was able to assist you in saving money on your policy. His competence and knowledge are truly valued. If you have any more questions or need further assistance, feel free to reach out anytime!"
Monique Verdugo
December 30, 2024
5
out of
5
rating by Monique Verdugo
"Great prices on insurance, first time customer with them & they called me made sure I was set up & did it so easy over the phone"
We responded:
"Thank you, Monique! I'm happy to know that you found our prices great and that your first experience with us was smooth and easy. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Jose Zamora
December 23, 2024
5
out of
5
rating by Jose Zamora
"Great help and Amazing service!"
We responded:
"Thank you, Jose! I'm glad you found our service amazing and helpful. If you ever need assistance or have questions in the future, feel free to reach out. We're here to help!"
Sarlyn Williams
December 13, 2024
3
out of
5
rating by Sarlyn Williams
"Great customer service."
Guadalupe Valenzuela
December 4, 2024
5
out of
5
rating by Guadalupe Valenzuela
"Everyone I spoke to was super nice and very helpful!"
We responded:
"Guadalupe, thank you for your wonderful review! I'm glad to hear that our team was able to assist you and provide a positive experience. We appreciate your kind words and look forward to helping you with any future needs. Have a great day!"
Steve Buchanan
November 13, 2024
5
out of
5
rating by Steve Buchanan
"I was contacted by an agent in Nicole’s State Farm Insurance agency several months before a policy expiration. They were very polite and only contacted me shortly before my policy expired, which I appreciated. I let them bid, and viola — their bid won. But after that their customer service has been outstanding."
We responded:
"Steve, thank you for your wonderful review! I'm glad our team could provide you with a competitive price and that you've been satisfied with our customer service since then. We strive to be polite and timely in our communications, so it's great to know you appreciated that. If you ever need further assistance, don't hesitate to reach out. - Nicole Ferrero - State Farm Insurance Agent, Tucson, AZ"
matt minehart
August 15, 2024
1
out of
5
rating by matt minehart
"If I could give less than 1 star I would. Claims for star farm is horrible and if you thin k Nolicol’s office will help, good luck. My response is: “we don’t deal with claims”. I left liberty mutual as a referral from a friend to State Farm. My neighbor has LM. Her claim on our wall has been totally paid in full 10k. STATE FARM GANE ME 1500! You think Nicole has even called me No! Commission good service bad . Given sales people a bad name. Grab it and run!"
We responded:
"Thank you for sharing your experience with us. We're sorry to hear about your dissatisfaction with the claims process. Unfortunately, the handling of claims is outside of our agency’s direct control, but we understand your frustration. If there's anything we can do to assist you further, please don't hesitate to reach out."
Mark Martinez
June 25, 2024
5
out of
5
rating by Mark Martinez
"Everything went smooth and the prices are right! Thank you Nicole"
We responded:
"Mark, I'm pleased to hear that everything went smoothly and that you found our prices right! I'm grateful for your positive feedback and look forward to assisting you with your insurance needs in the future. Thank you for choosing our office! - Nicole Ferrero - State Farm Insurance Agent, Tucson, AZ"
Therese Irons-bowell
June 10, 2024
5
out of
5
rating by Therese Irons-bowell
"Fantastic service. Roberto made the transition of my home and auto insurance very easy and smooth. Whole office is very helpful."
We responded:
"Thank you, Therese, for your glowing review! I'm delighted that Roberto and our team provided fantastic service during your home and auto insurance transition. We're pleased to have made the process easy and smooth for you. Your satisfaction is our top priority, and we're grateful for your kind words about our helpful office. If you need anything in the future, we're here to assist you! - Nicole Ferrero - State Farm Insurance Agent, Tucson, AZ"
Rob C
May 31, 2024
5
out of
5
rating by Rob C
"Roberto provided excellent service when I recently purchased Homeowner Insurance. Then, he explained about further savings if I bundled with Auto. Everything went smoothly with the changeover. Others in his office were equally service oriented. All-in-all a very easy transition. Thank you!"
We responded:
"Rob, we're glad you had an easy transition and found our team service-oriented! We're pleased you saved by bundling Homeowner and Auto Insurance. Thank you for choosing us for your insurance needs! - Nicole Ferrero - State Farm Insurance Agent, Tucson, AZ"
Naomi
April 9, 2024
5
out of
5
rating by Naomi
"Roberto Rodriguez-Lespron was extremely helpful when I transferred my auto insurance to State Farm from another company. He was very professional and knowledgeable, and patiently answered my many questions about the coverage. He highlighted key coverage, benefits, and discounts. He went above and beyond the call of duty to accommodate my schedule. He even stayed over an hour late in his office so that I could purchase the new policy. I look forward to working with him going forward. I would highly recommend him to anyone seeking insurance coverage. Thank you, Roberto."
We responded:
"Naomi, your detailed feedback is greatly appreciated! I'm pleased to hear that Roberto went above and beyond to assist you with transferring your auto insurance to State Farm. Providing exceptional service and ensuring you understand your coverage is our priority. We look forward to continuing to meet your insurance needs. Thank you for recommending us! Nicole Ferrero - State Farm Insurance Agent, Tucson, AZ"
isaiah franco
March 25, 2024
4
out of
5
rating by isaiah franco
"Very helpful and patient. I would recommend this business 😊 Thank you Roberto!!"
We responded:
"Thank you for your positive feedback, Isaiah! We are thrilled to hear that Roberto provided you with helpful and patient service. Our team at Nicole Ferrero - State Farm Insurance Agent works diligently to ensure our clients receive top-notch assistance. We appreciate your recommendation and look forward to continuing to meet your insurance needs. Thank you again! - Nicole Ferrero - State Farm Insurance Agent, Tucson, AZ"
Christopher Wilson
March 25, 2024
5
out of
5
rating by Christopher Wilson
"I want to thank Anita Felix and the state farm team for taking care of me. I have my house and car insured through them and they are truly the best ever. Thanks"
We responded:
"Thank you for your wonderful review, Christopher! We are delighted to hear that Anita and the entire team provided you with exceptional service for your house and car insurance needs. We appreciate your trust in us and look forward to continuing to provide you with top-notch coverage and support. - Nicole Ferrero - State Farm Insurance Agent, Tucson, AZ"
Anna Mejia
March 25, 2024
5
out of
5
rating by Anna Mejia
"I always get great help Anita has always explain everything to me, she is awsome!!"
We responded:
"Thank you so much for your positive feedback, Anna! We are thrilled to hear that Anita has provided you with great help and explanations. Our team at Nicole Ferrero - State Farm Insurance Agent is dedicated to ensuring our clients have a wonderful experience. We appreciate your kind words and look forward to continuing to assist you with all your insurance needs. - Nicole Ferrero - State Farm Insurance Agent, Tucson, AZ"